Privacy Policy – VRealm Journal

This Privacy Policy outlines how we collect, use, store, and protect your personal data while you engage with our VR games, platforms, applications, and associated services. Your privacy is important to us, and we are committed to transparency and the responsible handling of your personal information.

1. Introduction

When you interact with our virtual reality (VR) games or services, you trust us with your information. This Privacy Policy is designed to help you understand what data we collect, why we collect it, and how we use it. The policy applies to all users of our VR games and related services across devices and platforms.

By using our services, you consent to the practices described in this document. If you do not agree, you should discontinue use of our VR applications and services.

2. Types of Data We Collect

To provide an immersive and personalized experience, we collect a variety of information from our users, which includes:

a. Personal Identification Information

• Name, username, and password
• Email address and contact details
• Profile photo or avatar (if uploaded)
• Demographic information such as age, gender, or location (if provided voluntarily)

b. Device and Technical Data

• Type and model of your VR device
• Operating system, hardware specifications, and firmware
• Internet Protocol (IP) address
• Device identifiers and configuration settings
• Performance data and crash diagnostics

c. Gameplay and Interaction Data

• In-game actions, scores, levels, and achievements
• Multiplayer and social interactions (voice chat, friend lists)
• Preferences, language settings, and user-generated content
• Motion tracking data such as head and hand positions, and interaction patterns (only when essential for gameplay)

d. Transaction and Payment Data

• Purchase history of VR content, expansions, or in-game items
• Payment method information (processed securely through third-party services)
• Billing address (where applicable)

e. Support and Communication Logs

• Customer support tickets, emails, and chat transcripts
• Feedback or bug reports submitted by the user

3. Why We Collect This Information

Your data helps us provide a functional, engaging, and secure virtual reality experience. Specifically, we use collected data to:

• Authenticate users and manage accounts
• Operate and improve our VR games and features
• Personalize in-game content and settings
• Provide customer support and troubleshoot issues
• Monitor for misuse, cheating, or violations of our terms
• Manage transactions and ensure secure payments
• Analyze trends and optimize game performance
• Inform users about updates, new content, or features

4. Legal Basis for Processing Data

We process personal data under several legal grounds:

• Contractual Necessity: When data processing is required to provide you with our services, including game access, account maintenance, and support.
• Legitimate Interests: To improve our services, ensure security, and prevent fraud or abuse.
• Consent: Where required, especially for marketing communications or non-essential tracking.
• Legal Obligations: When required to comply with applicable laws or governmental requests.

5. Sharing of Personal Information

We do not sell or rent your personal information. We may share data under the following conditions:

a. With Service Providers

• Hosting services, cloud storage providers, and analytics tools
• Payment processors and billing platforms
• Customer support and moderation services
• All third parties are contractually bound to keep your data secure and confidential.

b. With Law Enforcement or Legal Authorities

• If required to comply with legal processes or enforce our rights
• In case of fraud, threats to user safety, or violation of policies

c. Business Transfers

In the event of a merger, acquisition, or sale of company assets, your data may be transferred to the new business entity.

6. Retention of Data

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy. Retention periods depend on:

• The nature of the data
• Legal obligations to retain certain types of data
• The existence of active accounts or ongoing support issues
• Data associated with inactive or closed accounts may be deleted or anonymized after a defined period.

7. Data Security

We implement appropriate technical and organizational measures to safeguard your data. These include:

• Encryption of sensitive information
• Access control and authentication protocols
• Routine vulnerability assessments and monitoring
• Secure data centers and backups

Despite our efforts, no system is 100% secure. Users are encouraged to maintain strong passwords and notify us of any suspicious activity.

8. Your Privacy Rights

Depending on your region, you may have specific rights regarding your personal data:

• Access to your personal information
• Correction of incorrect or outdated data
• Request deletion of your data
• Restriction of data processing
• Objection to certain types of processing
• Data portability to another platform
• Withdrawal of previously given consent

You may exercise these rights by contacting our support team. In some cases, identity verification may be required.

9. Children’s Data

Our VR games are not directed toward individuals under the age of 13, or the minimum age required in your jurisdiction. We do not knowingly collect data from minors without verifiable parental consent. If we become aware of such data, it will be deleted as soon as possible.

10. International Transfers

Some of our servers or service providers may be located in other countries. Your data may therefore be transferred and processed outside your home country. We take appropriate steps to ensure adequate protection of such data through contractual safeguards and data handling standards.

11. Use of Tracking Technologies

We may use cookies or similar tools to analyze gameplay behavior, personalize content, and measure performance. These technologies may be disabled in your settings, although some features may not function properly if you do so.

12. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our operations or legal requirements. Updates will be effective upon posting the revised version, with the "Effective Date" noted at the bottom. We encourage users to review the policy regularly.

13. Contacting Us

If you have questions or requests regarding this Privacy Policy or how your data is handled, you may contact our support department through official game support channels. We aim to respond to all inquiries within a reasonable timeframe.